Monday 3 September 2012

3 Interesting Elements About Small Business Phones Systems

By Donnell G. Glover


People don't always know the whole truth with small business telephone services. The phones tend to get left to the bottom of the list of things requiring an overhaul, especially as there was nothing else to use instead in its place until very recently. The difference is that now there is much more choice, including cell phones and, perhaps more aptly, Internet-based systems. They can be more suitable not only to how a business uses their phone, but how much they're willing to spend on it.

One thing that people may not see is that small business phones systems do not have to work over a landline. Internet phones, known as Voice over IP systems, work on the principal that the voice signals are temporarily turned into digital signals instead. Although the data has to be transported as digital pulses, it is sent to a central point where the signal turns back to normal. In this way, they work exactly the same as a regular phone, both for inbound and outbound calling.

In addition to this, companies can be stunned to realize just how much they are paying for their phone system each billing period. The costs can be complex, with pay-per-minute calls, high monthly line rentals and additional fees for voice mailboxes and call waiting services. People often expect it to be cheaper to run, given the fact that there really isn't much to do on a landline other than talk. The sad truth is that people with older style PBX telephone systems will be paying more for them, and getting less for their investment.

Traditional small business phones systems are not adaptable, and do not allow call handlers to easily move around and stay in the call. This has only become more apparent with the release of the cell phone. With a landline phone number, any important calls coming in out of hours could be missed, leading to elapsed business opportunities. Something that might be good news to these businesses is that it doesn't always have to stay this way. On a VoIP phone, the call first routes through the software meaning that settings can be adjusted to make these calls ring elsewhere at certain times. In order to have this setup in operation, all a person needs is a fast Internet connection.

It is normal to be surprised by these pieces of information - VoIP phone lines are still very new. While the industry grew by over 130% between 2010 and 2011, there is still a lot to be learnt about the technology. Now is the time to begin learning more, as it is estimated that as many as three quarters of business will use digital phones in the next year.




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1 comment:

  1. Nice! Ruth Christy Rupavathi... I really enjoyed reading your post about Business Phones. Thanks for sharing and keep up the good work.

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