Wednesday, 25 July 2012

Business Voice Over IP Offers Many Benefits For Small Business

By Manuel S. Neace


Business voice over IP (VoIP) is a business phone system that uses an IP network such as a broadband internet connection for telephony amenities such as phone calls and faxes. Virtual phone providers offer this service as a hosted service and deliver it as a virtual private exchange system (virtual PBX). Using a business voice over IP based business phone system instead of a conventional one that relies on public switched telephone networks (PSTN), can proffer many advantages in terms of cost savings, features and convenience.

Firstly, virtual PBX systems that utilize business voice over IP technology are very easy to install, manage and maintain. They are much simpler and more economical to install than analog phone lines, which require a lot of hardware and are costly to setup. With a small activation fee and a low monthly fee, your virtual phone providers will manage all the hardware and required IT resources from their location. All you need is a broadband internet connection, a phone and a phone line to have access to a cloud based business phone system that can be easily operated and managed even by a non-technical user.

These types of business voice over IP systems are not just cost effective but also very convenient because they bundle several features such as voice, video and data into one all-inclusive service package. These will comprise of all fundamental telephone features like caller ID, call waiting, call log, call hold, call transfers, screening and forwarding. Other helpful features include conference calls using Conference Bridge, an auto-attendant that can work as a virtual operator and voice mail that can be delivered to your email with attached audio files. There are many more useful options and features that can be customized to serve all your communication requirements and to provide better customer service to your customers

The capability to forward all your calls to the phone of your choice is one of the biggest benefits of this kind of service. It gives you geographical independence and permits employees who travel widely or work from remote locations or different branches to receive their calls in a convenient manner.

Virtual PBX systems also provide business fax services including both inbound and outbound fax, with inbound faxes delivered via email as PDF files. The sheer savings in cost combined with the plethora of convenient features makes VoIP business phone systems the communication solution for small businesses.




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